Cash and Collections Specialist

Charlotte, NC


This position is essential in ensuring accurate application of payments to customer accounts; establishing new customers via research, reference checking, and financial evaluation; maintaining/entering customers in ERP and CRM platforms; recommending credit limits and communicating such to the affected functions and Manager Financial Reporting. In addition, this position is responsible for the overall collection of delinquent customer accounts and resolving disputed payments/deductions. This position is a responsible non-supervisory position.


  • Contacts customers with past due amounts in order to obtain payment and / or gather information on disputes
  • Researches and resolves disputes with assistance from responsible person / area
  • Keeps collection records in company CRM
  • Discusses payment options for high risk customers with Manager Finance and Reporting and communicates agreed options with customer when necessary
  • Completes credit investigation of potential new customers & recommends appropriate credit limits. Sets up new customer accounts after complete analysis
  • Determines, reviews & resolves credit hold situations for assigned customers
  • Semi-annually reviews credit limits with Manager Finance and Reporting and updates as deemed necessary
  • Applies cash daily to assigned accounts
  • Balances daily cash applied
  • Recommends to Manager Finance and Reporting, accounts requiring collection agency assistance
  • Reviews and sends out monthly statements to non-affiliates
  • Contacts customers for collection of unauthorized disallowed pricing deductions
  • Ensures sales tax exemption certificates are on file for all Customers and updates certificates every other year
  • Performs other projects as deemed necessary by the Manager, Finance and Reporting
  • Alerts Manager Finance and Reporting to potential internal control deficiencies


  • Associates Degree in an Accounting with three years collection experience or five years collection experience
  • Cash applications experience of 3 years in an ERP system
  • Proficiency in excel and word required & knowledge of Contact Management Software required
  • Mainframe data entry required; SAP desired
  • Excellent oral and written communication skills required

Application Submission Information:

tesa tape Inc. is an Equal Employment Opportunity and Affirmative Action Employer, EEO/AA/m/f/vets/disabled

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